SUPPORTCENTER
Questions about your order, products, or warranty? Our team in Orange County, CA is ready to help.
CUSTOMER SUPPORT
Find answers below on orders, shipping, returns, and more. Still have questions? Reach out and our team will get back to you within 1 business day.
Order Inquiries
- Submit an inquiry via our Contact page for availability and pricing.
- Our Orange County team responds within 1 business day.
- Bulk and agency orders welcome — mention your quantity for a custom quote.
- We accept major credit cards, wire transfer, and approved purchase orders.
Shipping Rates & Process
- We ship throughout the continental United States.
- Standard shipping: 5–7 business days via UPS/FedEx ground.
- Expedited shipping: 2–3 business days available at checkout.
- All orders are packed and inspected before dispatch from our OC warehouse.
- Tracking number provided via email once your order ships.
Delivery Times
- In-stock items ship within 1–2 business days of order confirmation.
- Special-order or back-ordered items: 7–14 business days estimated.
- California deliveries typically arrive in 2–4 business days.
- East Coast deliveries: allow 6–8 business days for standard shipping.
- We do not ship on weekends or federal holidays.
Returns & Exchanges
- 30-day return window on unused, uninstalled items in original packaging.
- Items must be in new condition with all accessories and documentation.
- Contact us first to receive a Return Merchandise Authorization (RMA) number.
- Exchanges for a different model or variant are processed within 3–5 business days.
- Refunds issued to original payment method within 5–7 business days of receipt.
Warranty
- All Holosun products carry the full Holosun manufacturer limited warranty.
- Warranty covers defects in materials and workmanship under normal use.
- As an authorized dealer, we assist with warranty claims on your behalf.
- Warranty does not cover physical damage, water damage, or unauthorized modifications.
- Contact us with your proof of purchase to initiate a warranty claim.
Product Questions
- Our team can help match the right optic to your firearm platform.
- We advise on compatibility with common pistol and rifle footprints.
- Spec sheets and mounting guides available on request.
- Not sure which model fits your needs? Describe your setup and we'll recommend.
Still have a question?
Our team is ready to help — typically within 1 business day.
FREQUENTLY
ASKED QUESTIONS
Are all your Holosun products genuine?
Yes — 100%. MILTOYS is an authorized Holosun dealer with over 15 years of partnership. Every product ships directly from authorized Holosun distribution channels with full manufacturer warranty.
Do you sell weapons or firearm parts?
No. MILTOYS sells tactical optics, gear, and accessories only. We do not sell firearms, receivers, barrels, or any regulated parts.
How do I place an order or get a quote?
Use our Contact page to submit an inquiry. Our team in Orange County, CA will respond promptly with availability and pricing.
What is the warranty on Holosun products?
Holosun products come with the manufacturer's limited warranty. As an authorized dealer, we can assist with warranty claims and connect you directly with Holosun support.
Do you ship outside California?
Yes, we ship throughout the continental United States. Contact us for shipping rates and estimated delivery times to your location.
Can I return or exchange a product?
We accept returns on unused, uninstalled products in original packaging within 30 days of purchase. Contact us to initiate a return or exchange.
STILL HAVE QUESTIONS?
Our team is ready to help — reach out directly.